Recruiters or Headhunters as we are affectionately called can reach out to people that [hiring manager or hiring organizations] can not easily approach and do so in a very professional one hand washes the other kind of approach (e.g. clients, competitors or vendors).
Having worked in this industry for over 15 years, I have talked to a large array of people which have included both positive and negative experiences. But I am always left in amazement how easy and hard it can be to network with people.
Wednesday, February 25, 2009
SXC Job Openings (Lisle, IL)
Apply directly to SXC site or if you would like my professional critique of your background, email a copy of your resume to recruitingtalent.alltheX@gmail.com
Call Center Manager
The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.
• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.
• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.
• Coordinate training and preparation for associates seeking certification as a pharmacy technician.
• Determine the workflow process and organizational structure of the Customer Care Help Desk.
• Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.
• Establish goals and standards by which the Customer Care Help Desk operates.
• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.
• Assist team in trouble shooting problems.
• Investigate client or callers' concerns, and determine and execute the proper plan of action.
• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.
• Monitor and rank service requests assigned to SXC as the client.
• Advise and lend assistance in the planning and coordination of projects assigned to team members.
• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.
• Strategic Planning for Call Center Operations and Customer Satisfaction
• Other duties as assigned.
Supervisory Responsibilities:
Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise.
Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting.
Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets.
Qualifications:
CIAC (Call Industry Advisory Council) certification a plus!
Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center.
------------------------------------------------------------------
Invoice and Billing Specialist
This position will be involved with accounts receivable invoicing and collections, data entry, and the month-end financial closing process. The job requires a well organized individual with a strong attention to detail.
Essential Job Functions:
Create non-repetitive invoices in the accounting system.
Call clients who are late paying their invoices and arrange for payment.
Run month-end accounts receivable reports and summarize statistical information.
Reconcile general ledger accounts as assigned.
Assist with audits of company information or other projects by retrieving supporting documentation from the accounting records.
Light filing.
Knowledge, Skills and Abilities:
Computer Knowledge: Excel, Word, Great Plains preferable.
Ability to complete tasks with a high degree of accuracy.
Communication skills, both verbal and written, to communicate with associates, clients, and other business contacts.
Comfortable with basic math skills.
Good attitude and high degree of professionalism.
Flexible approach to changing priorities.
Ability to organize and prioritize.
Ability to work independently.
Ability to take ownership of tasks and see them through to completion.
Education and Experience:
BA in Accounting or related field, and 0-2 years experience, or equivalent combination of education and experience
----------------------------------------------
Customer Care Professional
Customer Support Representative is an entry level position. The employee will gain experience by becoming familiar with the RxCLAIM system, primarily while assisting pharmacies with the processing of claims, and client with basic application functionality inquiries. As the employee becomes more adept at troubleshooting calls and more familiar with our clients' procedures and special needs, they will be expected to take on and learn additional responsibilities. These tasks may include client-specific projects, departmental tasks, or interdepartmental projects, all of which will require the employee to communicate competently. To perform this job successfully, an individual must be able to perform each essential duty effectively, and within a reasonable period of time. The requirements listed below are representative of the knowledge, skill, and/or ability required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Ability to work cooperatively in a team environment
employee will work with Help Desk coworkers, Account Managers and other teams within SXC to meet our clients' needs
Maintain a clear understanding of each clients' policies, procedures and individual needs
Assist pharmacies and/or clients in resolving a variety of daily processing obstacles
problem solving and the ability to communicate solutions is essential
Collect accurate information and document unresolved issues. Work with teammates, Account Managers and other resources to solve those issues.
Employee is responsible for following up with pharmacies and/or clients whenever issues have been resolved. Fulfill any client requests that are faxed directly to the help desk by clients, and communicate their completion to the client
Maintain records of actions taken including documenting clients' calls in Customer First, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy calls received.
File and maintain paper records in an organized manner
Perform daily functions as well as other projects and responsibilities assigned
Qualifications:
Knowledge, Skills and Abilities:
Ability to speak clearly and effectively communicate instructions over the phone Positive attitude, willingness to learn and improve on a daily basis
Excellent organizational skills
Basic typing skills
Basic math and spelling skills, as well as problem-solving skills
Flexible scheduling, including weeknights and weekends
Education and Experience:
Pharmacy Technician or basic understanding of pharmacy benefit designs.
Third Party claims processing experience beneficial or 1- 2 yrs experience in customer service.
-------------------------------------
Account Manager
The Account Manager is a position that performs tasks necessary for the support of the business and technical needs of SXC's clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. Essential Job functions include:
Use strong industry knowledge to add value to the clients' operation
Maintain an ongoing knowledge of clients' business; as well as their contract with SXC
Provide positive alternatives to complex situations encountered by client and manage expectations
Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues.
Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
Complete service requests to translate customer needs and requirements for SXC's product support and development teams
Escalate client concerns where appropriate
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal SXC departments
Qualifications:
Exhibit proficiency in executing software programs and utilities specific to SXC's applications
Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Ability to write reports, business correspondence and technical specifications
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Good mathematical ability
Experience with various software products
Excellent organizational skills
Excellent verbal and written communication skills
Project management skills
Customer service orientation and relationship management skills
----------------------------------------
Operations Specialist
Responsibilities for this position include monitoring computer operations and communication networks, carrying out a production processing schedule, and responding to issues within the operations center.
Qualifications:
Required Experience:
The position requires excellent communication skills and 1+ years AS/400 or iSeries operational experience. Experience with local area networks and a general familiarity with Office 2000 functions preferred. The position requires that the individual be able to work Friday (22:30 -7:00), Saturday (20:00 - 8:00), Sunday (20:00 - 8:00) and Monday (22:30 - 7:00) night OR Tuesday - Friday (11:00 - 19:30) and Saturday (8:00 - 16:30).
Required Education:
One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
-----------------------------------------------------
Application Developer
Responsibilities:
Designs and implements application system enhancements for SXC's products. Provides second level product support for SXC's AS/400 products.
Prepares time and cost estimates for systems development work.
Considered as a member of the technical staff on large projects with heavy technical emphasis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Enhance and maintain SXC's AS/400-based RxCLAIM/RxSERVER application system.
Work with business system analysts and clients to develop system requirements and related documentation.
Work with business system analysts and members of AS/400 development team to develop expert and creative design solutions that meet or exceed requirements.
Uses COBOL/400 and/or Synon/2E to develop computer programs that meet the system requirements and adhere to the design specifications. All programs must conform to SXC's programming standards.
Perform unit, string and system tests that validate the new and changed programs.
Work with business systems analysts and clients to facilitate acceptance testing.
Work with SXC's technical writers to prepare technical and user documentation.
Work with the AS/400 team's Product Support staff to insure that all new and changed objects are assigned to, and included in, a targeted product release.
Provide product and technical support to SXC's clients and other SXC associates.
Research, resolve and respond to unusual problems that have been escalated beyond the Product Support Specialist level.
Improve the efficiency of SXC's development and support processes.
Recommend and develop written standards and procedures.
Attend internal and external training sessions
Perform project administration tasks.
Work with management to establish priorities that are consistent with company goals.
Provide time estimates and establish target dates for application development tasks.
Communicate project status to management and clients on a regular basis.
Control the user's expectations. Do not make promises that cannot be kept; keep promises that have been made.
Additional requirements:
1. This position requires that the individual be available for client emergencies and requests.
2. Travel and short-term out of town assignments may be necessary.
Other duties as assigned.
Qualifications:
Knowledge, Skills and Abilities:
A. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present infor- mation and respond to questions from groups of managers, clients, customers, and the general public.
B. Ability to apply concepts of basic algebra and geometry.
C. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
D. Familiarity with understanding of on-line pharmacy claims processing and reporting systems.
E. Knowledge of pharmacy delivery systems, health care, insurance and/or financial systems.
Education and Experience:
A. Bachelor's degree from four-year college or university; or equivalent combination of education and experience.
B. Three years of Information Systems experience.
C. Two or more years of application programming experience on the IBM AS/400.
1. Sound knowledge of COBOL/400 and CL/400.
2. Experience with Query/400, QM Query and/or SQL
-------------------------------
Manager, RCM Data Analytics
Responsibilities:
The Manager, Information Analysis is responsible for coaching and developing other team members to increase their knowledge of the long-term care industry as well as SXC's data delivery process, applications, and tools.
Manages and directs the data analytics support provided to SXC RCM clients, capitalizing on SXC and Client business and industry knowledge to provide innovative and efficient delivery of actionable information
Manages and validates all phases of the report development process (initial concept to delivery) based on client requests and pro-active leadership, including methodologies, data sources, templates, and supporting documentation
Leads information/reporting projects and/or initiatives using project management methodology, including documentation of project plans, business requirements, testing plans and other support documentation and communicates status to management and clients on a regular basis
Defines user requirements and works with Business Analysts to create specifications for RxTRACK/ShowCase query products or other business intelligence tools
Champions process improvement needs to continually increase operational efficiencies and improve value to clients
Conducts training sessions/workshops with RCM team members and clients to share knowledge of new client requirements and/or system enhancements
Assists in client product implementations
Develops and maintains written standards and procedures for RCM Information Analysis
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces and communicates with internal SXC teams to foster cohesive working environment responsive to client needs
Travel to client site will be required
Qualifications:
Prefer experience working within the PBM, pharmacy and/or Long Term Care market, with understanding of pharmacy transactions, NCPDP standards, HIPAA regulations.
Strong understanding of database programming languages such as PC SQL and other query products.
Proficiency with business intelligence reporting tools and statistical software
Ability to apply advanced concepts of mathematics and statistics
Ability to define root cause of problems, collect data, establish facts, draw valid conclusions and make defensible decisions in a timely manner.
Ability to effectively present information and respond to questions from clients, management, technical and non-technical associates
Ability to write reports and/or business correspondence and manage deliverables internally and externally
Excellent organizational, communication and analytical skills
Highly motivated, self-directed, team oriented and customer focused
Call Center Manager
The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.
• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.
• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.
• Coordinate training and preparation for associates seeking certification as a pharmacy technician.
• Determine the workflow process and organizational structure of the Customer Care Help Desk.
• Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.
• Establish goals and standards by which the Customer Care Help Desk operates.
• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.
• Assist team in trouble shooting problems.
• Investigate client or callers' concerns, and determine and execute the proper plan of action.
• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.
• Monitor and rank service requests assigned to SXC as the client.
• Advise and lend assistance in the planning and coordination of projects assigned to team members.
• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.
• Strategic Planning for Call Center Operations and Customer Satisfaction
• Other duties as assigned.
Supervisory Responsibilities:
Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise.
Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting.
Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets.
Qualifications:
CIAC (Call Industry Advisory Council) certification a plus!
Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center.
------------------------------------------------------------------
Invoice and Billing Specialist
This position will be involved with accounts receivable invoicing and collections, data entry, and the month-end financial closing process. The job requires a well organized individual with a strong attention to detail.
Essential Job Functions:
Create non-repetitive invoices in the accounting system.
Call clients who are late paying their invoices and arrange for payment.
Run month-end accounts receivable reports and summarize statistical information.
Reconcile general ledger accounts as assigned.
Assist with audits of company information or other projects by retrieving supporting documentation from the accounting records.
Light filing.
Knowledge, Skills and Abilities:
Computer Knowledge: Excel, Word, Great Plains preferable.
Ability to complete tasks with a high degree of accuracy.
Communication skills, both verbal and written, to communicate with associates, clients, and other business contacts.
Comfortable with basic math skills.
Good attitude and high degree of professionalism.
Flexible approach to changing priorities.
Ability to organize and prioritize.
Ability to work independently.
Ability to take ownership of tasks and see them through to completion.
Education and Experience:
BA in Accounting or related field, and 0-2 years experience, or equivalent combination of education and experience
----------------------------------------------
Customer Care Professional
Customer Support Representative is an entry level position. The employee will gain experience by becoming familiar with the RxCLAIM system, primarily while assisting pharmacies with the processing of claims, and client with basic application functionality inquiries. As the employee becomes more adept at troubleshooting calls and more familiar with our clients' procedures and special needs, they will be expected to take on and learn additional responsibilities. These tasks may include client-specific projects, departmental tasks, or interdepartmental projects, all of which will require the employee to communicate competently. To perform this job successfully, an individual must be able to perform each essential duty effectively, and within a reasonable period of time. The requirements listed below are representative of the knowledge, skill, and/or ability required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Ability to work cooperatively in a team environment
employee will work with Help Desk coworkers, Account Managers and other teams within SXC to meet our clients' needs
Maintain a clear understanding of each clients' policies, procedures and individual needs
Assist pharmacies and/or clients in resolving a variety of daily processing obstacles
problem solving and the ability to communicate solutions is essential
Collect accurate information and document unresolved issues. Work with teammates, Account Managers and other resources to solve those issues.
Employee is responsible for following up with pharmacies and/or clients whenever issues have been resolved. Fulfill any client requests that are faxed directly to the help desk by clients, and communicate their completion to the client
Maintain records of actions taken including documenting clients' calls in Customer First, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy calls received.
File and maintain paper records in an organized manner
Perform daily functions as well as other projects and responsibilities assigned
Qualifications:
Knowledge, Skills and Abilities:
Ability to speak clearly and effectively communicate instructions over the phone Positive attitude, willingness to learn and improve on a daily basis
Excellent organizational skills
Basic typing skills
Basic math and spelling skills, as well as problem-solving skills
Flexible scheduling, including weeknights and weekends
Education and Experience:
Pharmacy Technician or basic understanding of pharmacy benefit designs.
Third Party claims processing experience beneficial or 1- 2 yrs experience in customer service.
-------------------------------------
Account Manager
The Account Manager is a position that performs tasks necessary for the support of the business and technical needs of SXC's clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. Essential Job functions include:
Use strong industry knowledge to add value to the clients' operation
Maintain an ongoing knowledge of clients' business; as well as their contract with SXC
Provide positive alternatives to complex situations encountered by client and manage expectations
Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues.
Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
Complete service requests to translate customer needs and requirements for SXC's product support and development teams
Escalate client concerns where appropriate
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal SXC departments
Qualifications:
Exhibit proficiency in executing software programs and utilities specific to SXC's applications
Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Ability to write reports, business correspondence and technical specifications
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Good mathematical ability
Experience with various software products
Excellent organizational skills
Excellent verbal and written communication skills
Project management skills
Customer service orientation and relationship management skills
----------------------------------------
Operations Specialist
Responsibilities for this position include monitoring computer operations and communication networks, carrying out a production processing schedule, and responding to issues within the operations center.
Qualifications:
Required Experience:
The position requires excellent communication skills and 1+ years AS/400 or iSeries operational experience. Experience with local area networks and a general familiarity with Office 2000 functions preferred. The position requires that the individual be able to work Friday (22:30 -7:00), Saturday (20:00 - 8:00), Sunday (20:00 - 8:00) and Monday (22:30 - 7:00) night OR Tuesday - Friday (11:00 - 19:30) and Saturday (8:00 - 16:30).
Required Education:
One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
-----------------------------------------------------
Application Developer
Responsibilities:
Designs and implements application system enhancements for SXC's products. Provides second level product support for SXC's AS/400 products.
Prepares time and cost estimates for systems development work.
Considered as a member of the technical staff on large projects with heavy technical emphasis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Enhance and maintain SXC's AS/400-based RxCLAIM/RxSERVER application system.
Work with business system analysts and clients to develop system requirements and related documentation.
Work with business system analysts and members of AS/400 development team to develop expert and creative design solutions that meet or exceed requirements.
Uses COBOL/400 and/or Synon/2E to develop computer programs that meet the system requirements and adhere to the design specifications. All programs must conform to SXC's programming standards.
Perform unit, string and system tests that validate the new and changed programs.
Work with business systems analysts and clients to facilitate acceptance testing.
Work with SXC's technical writers to prepare technical and user documentation.
Work with the AS/400 team's Product Support staff to insure that all new and changed objects are assigned to, and included in, a targeted product release.
Provide product and technical support to SXC's clients and other SXC associates.
Research, resolve and respond to unusual problems that have been escalated beyond the Product Support Specialist level.
Improve the efficiency of SXC's development and support processes.
Recommend and develop written standards and procedures.
Attend internal and external training sessions
Perform project administration tasks.
Work with management to establish priorities that are consistent with company goals.
Provide time estimates and establish target dates for application development tasks.
Communicate project status to management and clients on a regular basis.
Control the user's expectations. Do not make promises that cannot be kept; keep promises that have been made.
Additional requirements:
1. This position requires that the individual be available for client emergencies and requests.
2. Travel and short-term out of town assignments may be necessary.
Other duties as assigned.
Qualifications:
Knowledge, Skills and Abilities:
A. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present infor- mation and respond to questions from groups of managers, clients, customers, and the general public.
B. Ability to apply concepts of basic algebra and geometry.
C. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
D. Familiarity with understanding of on-line pharmacy claims processing and reporting systems.
E. Knowledge of pharmacy delivery systems, health care, insurance and/or financial systems.
Education and Experience:
A. Bachelor's degree from four-year college or university; or equivalent combination of education and experience.
B. Three years of Information Systems experience.
C. Two or more years of application programming experience on the IBM AS/400.
1. Sound knowledge of COBOL/400 and CL/400.
2. Experience with Query/400, QM Query and/or SQL
-------------------------------
Manager, RCM Data Analytics
Responsibilities:
The Manager, Information Analysis is responsible for coaching and developing other team members to increase their knowledge of the long-term care industry as well as SXC's data delivery process, applications, and tools.
Manages and directs the data analytics support provided to SXC RCM clients, capitalizing on SXC and Client business and industry knowledge to provide innovative and efficient delivery of actionable information
Manages and validates all phases of the report development process (initial concept to delivery) based on client requests and pro-active leadership, including methodologies, data sources, templates, and supporting documentation
Leads information/reporting projects and/or initiatives using project management methodology, including documentation of project plans, business requirements, testing plans and other support documentation and communicates status to management and clients on a regular basis
Defines user requirements and works with Business Analysts to create specifications for RxTRACK/ShowCase query products or other business intelligence tools
Champions process improvement needs to continually increase operational efficiencies and improve value to clients
Conducts training sessions/workshops with RCM team members and clients to share knowledge of new client requirements and/or system enhancements
Assists in client product implementations
Develops and maintains written standards and procedures for RCM Information Analysis
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces and communicates with internal SXC teams to foster cohesive working environment responsive to client needs
Travel to client site will be required
Qualifications:
Prefer experience working within the PBM, pharmacy and/or Long Term Care market, with understanding of pharmacy transactions, NCPDP standards, HIPAA regulations.
Strong understanding of database programming languages such as PC SQL and other query products.
Proficiency with business intelligence reporting tools and statistical software
Ability to apply advanced concepts of mathematics and statistics
Ability to define root cause of problems, collect data, establish facts, draw valid conclusions and make defensible decisions in a timely manner.
Ability to effectively present information and respond to questions from clients, management, technical and non-technical associates
Ability to write reports and/or business correspondence and manage deliverables internally and externally
Excellent organizational, communication and analytical skills
Highly motivated, self-directed, team oriented and customer focused
Why would an employer be interested in using a recruiter in today's economy?
Necessity is the mother of invention. The talent pool is broad but is it deep. How aware are you of the talent necessary to survive economically challenging times?
How do you define an economically challenging time?
My thought is this an employer that chooses not to utilize recruiters particularly contingent services during this time lacks vision and necessity.
More later
How do you define an economically challenging time?
My thought is this an employer that chooses not to utilize recruiters particularly contingent services during this time lacks vision and necessity.
More later
Tuesday, February 17, 2009
Out of Work Chicago Launch Party----> Local Networking In Chicago
Go to http://www.outofworkchicago.com
Out-of-Work Chicago Launch Party
Audrey Henderson
Time: February 25, 2009 from 5pm to 9pm
Location: Flatwater 321 North Clark Chicago 60610
The launch party for Out-of-Work Chicago, an online and real-time resource for Chicago area jobseekers. This launch party will kick off the organization's weekly networking / happy hour events. Those who pre-register will have the opportunity to have their credentials to employers before the event. Free admission with pre-registration at the website ( http://www.outofworkchicago.com)
Out-of-Work Chicago Launch Party
Audrey Henderson
Time: February 25, 2009 from 5pm to 9pm
Location: Flatwater 321 North Clark Chicago 60610
The launch party for Out-of-Work Chicago, an online and real-time resource for Chicago area jobseekers. This launch party will kick off the organization's weekly networking / happy hour events. Those who pre-register will have the opportunity to have their credentials to employers before the event. Free admission with pre-registration at the website ( http://www.outofworkchicago.com)
Thursday, February 12, 2009
Passionate people
I am seeking to engage with passionate people that love what they do. There are so many things I would love to share with individuals engaged in the process of hiring additions to their staff. I get the business of recruiting and I love to rise to the challenge of justifying fees associated with "headhunting".
I look for opportunities to engage with people and understand the pain being experienced in the workplace and I aggressively uncover potential candidates with appropriate skills to join organizations.
This economic climate is very challenging for us all. Sometimes "we" collectively have to take a step back and look at the world we are creating. I have been remiss in updating my blog and will attempt to be more consistent.
Think about this, we are all ambassadors in our lifetimes and should strive to improve our circumstance but we should also give back. Assisting in educating and changing mindset is my attempt through this blog.
Passionate people stand out in the crowd. Ignite your passion.
Hot Jobs this week in my world are located in the agricultural public relations arena.
If you possess an interest or experience working in the agricultural arena we should talk.
I look for opportunities to engage with people and understand the pain being experienced in the workplace and I aggressively uncover potential candidates with appropriate skills to join organizations.
This economic climate is very challenging for us all. Sometimes "we" collectively have to take a step back and look at the world we are creating. I have been remiss in updating my blog and will attempt to be more consistent.
Think about this, we are all ambassadors in our lifetimes and should strive to improve our circumstance but we should also give back. Assisting in educating and changing mindset is my attempt through this blog.
Passionate people stand out in the crowd. Ignite your passion.
Hot Jobs this week in my world are located in the agricultural public relations arena.
If you possess an interest or experience working in the agricultural arena we should talk.
Subscribe to:
Posts (Atom)
