This blog is going to be an integral part of my recruiting strategy and the hub of my communication to educate others in refining and updating their processes of articulating opportunities and identifying the purple squirrels that are hidden because they are happy, content and satisfied in their roles.
I am a forward thinking recruiter that recognizes the recruitment cycle to fill any position that is considered integral to maintaining and fulfilling organizational goals is going to take more than 1 month to fill. Most likely it will take months to identify and work closely with the hiring managers to flesh out the skill set necessary and the cultural fit.
Recruiting is my bedrock. I love to participate in requirements gathering. I believe that it is a necessity to have full buy in from the hiring organization to have full disclosure and honest discussion.
Tuesday, March 31, 2009
Nice Article from Fortune Magazine on the hidden job search
http://finance.yahoo.com/career-work/article/106829/How-to-Get-a-Job-When-No-One's-Hiring
This is what a recruiter can assist a talent person that knows what they want do. It takes alot of time. Candidates provide the starting point for the career search, recruiters drive the process because if we don't make placements we really don't eat.
I used to work at TunaRez and would coach job seekers on finding new positions. My suggestions were similar to the information provided in this article. Reach out to me if you are interested in working together either on the client side filling positions or on the candidate side identifying your ideal positions.
Take care
This is what a recruiter can assist a talent person that knows what they want do. It takes alot of time. Candidates provide the starting point for the career search, recruiters drive the process because if we don't make placements we really don't eat.
I used to work at TunaRez and would coach job seekers on finding new positions. My suggestions were similar to the information provided in this article. Reach out to me if you are interested in working together either on the client side filling positions or on the candidate side identifying your ideal positions.
Take care
Wednesday, March 11, 2009
My girlfriend's restaurant
One of my girlfriend's owns a restaurant in Chicago on the southside, I visited her today to enlist her assistance in marketing my massage services. As we talked about various topics, I watched her work. She is very passionate about food. She cooked and prepared the orders with amazing efficiency and a love that only comes from sincerity.
As I started thinking about recruiting, recruiting is more than just finding people that understand the work but are also passionate. It is shown as they do their work and in the product which is produced.
My friend, Connie, is passionate about her business and is going to be very successful.
Americans create quality products and produce workmanship. But yet our economy is tanking, how do we turn this around? Where should we start? In African American neighborhoods in Chicago where I live, we drive to the store in other neighbhorhoods because we are looking for quality. Yet, there is quality in the neighborhood we are missing because of our ignorance.
I am going to start recruiting independently in the near future. I believe I am really good at it. If you have any orders, where you would like some directed focus please let me know.
As I started thinking about recruiting, recruiting is more than just finding people that understand the work but are also passionate. It is shown as they do their work and in the product which is produced.
My friend, Connie, is passionate about her business and is going to be very successful.
Americans create quality products and produce workmanship. But yet our economy is tanking, how do we turn this around? Where should we start? In African American neighborhoods in Chicago where I live, we drive to the store in other neighbhorhoods because we are looking for quality. Yet, there is quality in the neighborhood we are missing because of our ignorance.
I am going to start recruiting independently in the near future. I believe I am really good at it. If you have any orders, where you would like some directed focus please let me know.
Saturday, March 07, 2009
Managing people and assessing abilities
I am not that smart. I do know people. I can assess a person and offer feedback to assist in personal and professional growth. I am not degreed in this area but I do believe I possess a natural talent coupled with an innate ability.
The economy is tanking for a lot of reasons. One of which is that we have lost the ability as humans to attain things that are not of monetary value but of intrinsic within all of us.
Lincoln wrote the emancipation proclaimation and it is a deep document. It is bold. It was written during a time of great struggle. It serves a guideline for life.
People get fired everyday. We can call it a lay off or a RIF or any number of things. Rather than manage people, we enable bad behavior and stagnation.
I recently had the opportunity to be employed at an excellent recruitment firm, CPS, within the ad+one division. I was released from employment at the end of February because of the "economy". I would highly recommend them as an employer and a place that you can release your potential if you are motivated, balanced and hungry.
I believe I would have been very succesful had I been more hungry. But I am at a point in my life where desire is less important that being satiated and content with life.
I have two passions at this point in my life. One is recruiting which is in my opinion part of human resources any way you slice it and the other, massage therapy. Unfortunately, I still have some growing to do and hopefully I will be able to eventually find that perfect balance.
I can not say enough positive things about CPS, and ad+one. I wish you much success!
I am sure Cozumel was fabulous!
The economy is tanking for a lot of reasons. One of which is that we have lost the ability as humans to attain things that are not of monetary value but of intrinsic within all of us.
Lincoln wrote the emancipation proclaimation and it is a deep document. It is bold. It was written during a time of great struggle. It serves a guideline for life.
People get fired everyday. We can call it a lay off or a RIF or any number of things. Rather than manage people, we enable bad behavior and stagnation.
I recently had the opportunity to be employed at an excellent recruitment firm, CPS, within the ad+one division. I was released from employment at the end of February because of the "economy". I would highly recommend them as an employer and a place that you can release your potential if you are motivated, balanced and hungry.
I believe I would have been very succesful had I been more hungry. But I am at a point in my life where desire is less important that being satiated and content with life.
I have two passions at this point in my life. One is recruiting which is in my opinion part of human resources any way you slice it and the other, massage therapy. Unfortunately, I still have some growing to do and hopefully I will be able to eventually find that perfect balance.
I can not say enough positive things about CPS, and ad+one. I wish you much success!
I am sure Cozumel was fabulous!
Wednesday, February 25, 2009
#1 Reason
Recruiters or Headhunters as we are affectionately called can reach out to people that [hiring manager or hiring organizations] can not easily approach and do so in a very professional one hand washes the other kind of approach (e.g. clients, competitors or vendors).
Having worked in this industry for over 15 years, I have talked to a large array of people which have included both positive and negative experiences. But I am always left in amazement how easy and hard it can be to network with people.
Having worked in this industry for over 15 years, I have talked to a large array of people which have included both positive and negative experiences. But I am always left in amazement how easy and hard it can be to network with people.
SXC Job Openings (Lisle, IL)
Apply directly to SXC site or if you would like my professional critique of your background, email a copy of your resume to recruitingtalent.alltheX@gmail.com
Call Center Manager
The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.
• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.
• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.
• Coordinate training and preparation for associates seeking certification as a pharmacy technician.
• Determine the workflow process and organizational structure of the Customer Care Help Desk.
• Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.
• Establish goals and standards by which the Customer Care Help Desk operates.
• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.
• Assist team in trouble shooting problems.
• Investigate client or callers' concerns, and determine and execute the proper plan of action.
• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.
• Monitor and rank service requests assigned to SXC as the client.
• Advise and lend assistance in the planning and coordination of projects assigned to team members.
• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.
• Strategic Planning for Call Center Operations and Customer Satisfaction
• Other duties as assigned.
Supervisory Responsibilities:
Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise.
Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting.
Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets.
Qualifications:
CIAC (Call Industry Advisory Council) certification a plus!
Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center.
------------------------------------------------------------------
Invoice and Billing Specialist
This position will be involved with accounts receivable invoicing and collections, data entry, and the month-end financial closing process. The job requires a well organized individual with a strong attention to detail.
Essential Job Functions:
Create non-repetitive invoices in the accounting system.
Call clients who are late paying their invoices and arrange for payment.
Run month-end accounts receivable reports and summarize statistical information.
Reconcile general ledger accounts as assigned.
Assist with audits of company information or other projects by retrieving supporting documentation from the accounting records.
Light filing.
Knowledge, Skills and Abilities:
Computer Knowledge: Excel, Word, Great Plains preferable.
Ability to complete tasks with a high degree of accuracy.
Communication skills, both verbal and written, to communicate with associates, clients, and other business contacts.
Comfortable with basic math skills.
Good attitude and high degree of professionalism.
Flexible approach to changing priorities.
Ability to organize and prioritize.
Ability to work independently.
Ability to take ownership of tasks and see them through to completion.
Education and Experience:
BA in Accounting or related field, and 0-2 years experience, or equivalent combination of education and experience
----------------------------------------------
Customer Care Professional
Customer Support Representative is an entry level position. The employee will gain experience by becoming familiar with the RxCLAIM system, primarily while assisting pharmacies with the processing of claims, and client with basic application functionality inquiries. As the employee becomes more adept at troubleshooting calls and more familiar with our clients' procedures and special needs, they will be expected to take on and learn additional responsibilities. These tasks may include client-specific projects, departmental tasks, or interdepartmental projects, all of which will require the employee to communicate competently. To perform this job successfully, an individual must be able to perform each essential duty effectively, and within a reasonable period of time. The requirements listed below are representative of the knowledge, skill, and/or ability required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Ability to work cooperatively in a team environment
employee will work with Help Desk coworkers, Account Managers and other teams within SXC to meet our clients' needs
Maintain a clear understanding of each clients' policies, procedures and individual needs
Assist pharmacies and/or clients in resolving a variety of daily processing obstacles
problem solving and the ability to communicate solutions is essential
Collect accurate information and document unresolved issues. Work with teammates, Account Managers and other resources to solve those issues.
Employee is responsible for following up with pharmacies and/or clients whenever issues have been resolved. Fulfill any client requests that are faxed directly to the help desk by clients, and communicate their completion to the client
Maintain records of actions taken including documenting clients' calls in Customer First, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy calls received.
File and maintain paper records in an organized manner
Perform daily functions as well as other projects and responsibilities assigned
Qualifications:
Knowledge, Skills and Abilities:
Ability to speak clearly and effectively communicate instructions over the phone Positive attitude, willingness to learn and improve on a daily basis
Excellent organizational skills
Basic typing skills
Basic math and spelling skills, as well as problem-solving skills
Flexible scheduling, including weeknights and weekends
Education and Experience:
Pharmacy Technician or basic understanding of pharmacy benefit designs.
Third Party claims processing experience beneficial or 1- 2 yrs experience in customer service.
-------------------------------------
Account Manager
The Account Manager is a position that performs tasks necessary for the support of the business and technical needs of SXC's clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. Essential Job functions include:
Use strong industry knowledge to add value to the clients' operation
Maintain an ongoing knowledge of clients' business; as well as their contract with SXC
Provide positive alternatives to complex situations encountered by client and manage expectations
Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues.
Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
Complete service requests to translate customer needs and requirements for SXC's product support and development teams
Escalate client concerns where appropriate
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal SXC departments
Qualifications:
Exhibit proficiency in executing software programs and utilities specific to SXC's applications
Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Ability to write reports, business correspondence and technical specifications
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Good mathematical ability
Experience with various software products
Excellent organizational skills
Excellent verbal and written communication skills
Project management skills
Customer service orientation and relationship management skills
----------------------------------------
Operations Specialist
Responsibilities for this position include monitoring computer operations and communication networks, carrying out a production processing schedule, and responding to issues within the operations center.
Qualifications:
Required Experience:
The position requires excellent communication skills and 1+ years AS/400 or iSeries operational experience. Experience with local area networks and a general familiarity with Office 2000 functions preferred. The position requires that the individual be able to work Friday (22:30 -7:00), Saturday (20:00 - 8:00), Sunday (20:00 - 8:00) and Monday (22:30 - 7:00) night OR Tuesday - Friday (11:00 - 19:30) and Saturday (8:00 - 16:30).
Required Education:
One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
-----------------------------------------------------
Application Developer
Responsibilities:
Designs and implements application system enhancements for SXC's products. Provides second level product support for SXC's AS/400 products.
Prepares time and cost estimates for systems development work.
Considered as a member of the technical staff on large projects with heavy technical emphasis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Enhance and maintain SXC's AS/400-based RxCLAIM/RxSERVER application system.
Work with business system analysts and clients to develop system requirements and related documentation.
Work with business system analysts and members of AS/400 development team to develop expert and creative design solutions that meet or exceed requirements.
Uses COBOL/400 and/or Synon/2E to develop computer programs that meet the system requirements and adhere to the design specifications. All programs must conform to SXC's programming standards.
Perform unit, string and system tests that validate the new and changed programs.
Work with business systems analysts and clients to facilitate acceptance testing.
Work with SXC's technical writers to prepare technical and user documentation.
Work with the AS/400 team's Product Support staff to insure that all new and changed objects are assigned to, and included in, a targeted product release.
Provide product and technical support to SXC's clients and other SXC associates.
Research, resolve and respond to unusual problems that have been escalated beyond the Product Support Specialist level.
Improve the efficiency of SXC's development and support processes.
Recommend and develop written standards and procedures.
Attend internal and external training sessions
Perform project administration tasks.
Work with management to establish priorities that are consistent with company goals.
Provide time estimates and establish target dates for application development tasks.
Communicate project status to management and clients on a regular basis.
Control the user's expectations. Do not make promises that cannot be kept; keep promises that have been made.
Additional requirements:
1. This position requires that the individual be available for client emergencies and requests.
2. Travel and short-term out of town assignments may be necessary.
Other duties as assigned.
Qualifications:
Knowledge, Skills and Abilities:
A. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present infor- mation and respond to questions from groups of managers, clients, customers, and the general public.
B. Ability to apply concepts of basic algebra and geometry.
C. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
D. Familiarity with understanding of on-line pharmacy claims processing and reporting systems.
E. Knowledge of pharmacy delivery systems, health care, insurance and/or financial systems.
Education and Experience:
A. Bachelor's degree from four-year college or university; or equivalent combination of education and experience.
B. Three years of Information Systems experience.
C. Two or more years of application programming experience on the IBM AS/400.
1. Sound knowledge of COBOL/400 and CL/400.
2. Experience with Query/400, QM Query and/or SQL
-------------------------------
Manager, RCM Data Analytics
Responsibilities:
The Manager, Information Analysis is responsible for coaching and developing other team members to increase their knowledge of the long-term care industry as well as SXC's data delivery process, applications, and tools.
Manages and directs the data analytics support provided to SXC RCM clients, capitalizing on SXC and Client business and industry knowledge to provide innovative and efficient delivery of actionable information
Manages and validates all phases of the report development process (initial concept to delivery) based on client requests and pro-active leadership, including methodologies, data sources, templates, and supporting documentation
Leads information/reporting projects and/or initiatives using project management methodology, including documentation of project plans, business requirements, testing plans and other support documentation and communicates status to management and clients on a regular basis
Defines user requirements and works with Business Analysts to create specifications for RxTRACK/ShowCase query products or other business intelligence tools
Champions process improvement needs to continually increase operational efficiencies and improve value to clients
Conducts training sessions/workshops with RCM team members and clients to share knowledge of new client requirements and/or system enhancements
Assists in client product implementations
Develops and maintains written standards and procedures for RCM Information Analysis
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces and communicates with internal SXC teams to foster cohesive working environment responsive to client needs
Travel to client site will be required
Qualifications:
Prefer experience working within the PBM, pharmacy and/or Long Term Care market, with understanding of pharmacy transactions, NCPDP standards, HIPAA regulations.
Strong understanding of database programming languages such as PC SQL and other query products.
Proficiency with business intelligence reporting tools and statistical software
Ability to apply advanced concepts of mathematics and statistics
Ability to define root cause of problems, collect data, establish facts, draw valid conclusions and make defensible decisions in a timely manner.
Ability to effectively present information and respond to questions from clients, management, technical and non-technical associates
Ability to write reports and/or business correspondence and manage deliverables internally and externally
Excellent organizational, communication and analytical skills
Highly motivated, self-directed, team oriented and customer focused
Call Center Manager
The Manager, Customer Care is a position that is responsible for the hiring, management and development of personnel that serve as the Customer Care Help Desk. This position requires an individual who is capable of establishing goals and implementing guidelines required to present a highly competent call center. This person will also have the ability to effectively communicate with a variety of people, ranging from direct reports to clients, demonstrating a clear understanding of not only the clients' needs, but those of SXC and its staff as well. Continuous work towards the development of the team and its contribution to the company as a whole must be done.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Responsibilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
• Create a monthly staffing schedule, which ensures proper coverage of the Customer Care Help Desk, determined by clients' needs, and statistics provided by the phone system reports.
• Conduct periodic meetings with account representatives to discuss any outstanding Customer Care issues and prepare for any future plans or anticipated needs of clients.
• Maintain a basic understanding of the phone system to not only ensure optimal performance of the Customer Care Help Desk's phone operation, but to also serve as a backup for elementary functions company wide.
• Coordinate training and preparation for associates seeking certification as a pharmacy technician.
• Determine the workflow process and organizational structure of the Customer Care Help Desk.
• Maintain knowledge of current technologies for Help Desks and Call Centers in order to develop an environment which will best serve our company as well as clients.
• Establish goals and standards by which the Customer Care Help Desk operates.
• Develop and implement guidelines and procedures by which the Customer Care Help Desk staff should operate.
• Assist team in trouble shooting problems.
• Investigate client or callers' concerns, and determine and execute the proper plan of action.
• Maintain and monitor departmental statistics in order to report the help desk's performance to clients.
• Monitor and rank service requests assigned to SXC as the client.
• Advise and lend assistance in the planning and coordination of projects assigned to team members.
• Assess the skills of each individual team member in order to effectively delegate and prioritize the workload assigned to the department.
• Strategic Planning for Call Center Operations and Customer Satisfaction
• Other duties as assigned.
Supervisory Responsibilities:
Directly supervises associate(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise.
Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting.
Distribute information about company policies and procedures to associates. Represent SXC management in issues dealing with enforcement of company policies and procedures, and the security and protection of SXC assets.
Qualifications:
CIAC (Call Industry Advisory Council) certification a plus!
Prefer candidate who has experience in PBM (Pharmacy Benefit Management) call center or in healthcare insurance plan call center.
------------------------------------------------------------------
Invoice and Billing Specialist
This position will be involved with accounts receivable invoicing and collections, data entry, and the month-end financial closing process. The job requires a well organized individual with a strong attention to detail.
Essential Job Functions:
Create non-repetitive invoices in the accounting system.
Call clients who are late paying their invoices and arrange for payment.
Run month-end accounts receivable reports and summarize statistical information.
Reconcile general ledger accounts as assigned.
Assist with audits of company information or other projects by retrieving supporting documentation from the accounting records.
Light filing.
Knowledge, Skills and Abilities:
Computer Knowledge: Excel, Word, Great Plains preferable.
Ability to complete tasks with a high degree of accuracy.
Communication skills, both verbal and written, to communicate with associates, clients, and other business contacts.
Comfortable with basic math skills.
Good attitude and high degree of professionalism.
Flexible approach to changing priorities.
Ability to organize and prioritize.
Ability to work independently.
Ability to take ownership of tasks and see them through to completion.
Education and Experience:
BA in Accounting or related field, and 0-2 years experience, or equivalent combination of education and experience
----------------------------------------------
Customer Care Professional
Customer Support Representative is an entry level position. The employee will gain experience by becoming familiar with the RxCLAIM system, primarily while assisting pharmacies with the processing of claims, and client with basic application functionality inquiries. As the employee becomes more adept at troubleshooting calls and more familiar with our clients' procedures and special needs, they will be expected to take on and learn additional responsibilities. These tasks may include client-specific projects, departmental tasks, or interdepartmental projects, all of which will require the employee to communicate competently. To perform this job successfully, an individual must be able to perform each essential duty effectively, and within a reasonable period of time. The requirements listed below are representative of the knowledge, skill, and/or ability required for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Ability to work cooperatively in a team environment
employee will work with Help Desk coworkers, Account Managers and other teams within SXC to meet our clients' needs
Maintain a clear understanding of each clients' policies, procedures and individual needs
Assist pharmacies and/or clients in resolving a variety of daily processing obstacles
problem solving and the ability to communicate solutions is essential
Collect accurate information and document unresolved issues. Work with teammates, Account Managers and other resources to solve those issues.
Employee is responsible for following up with pharmacies and/or clients whenever issues have been resolved. Fulfill any client requests that are faxed directly to the help desk by clients, and communicate their completion to the client
Maintain records of actions taken including documenting clients' calls in Customer First, member prior authorizations, modifications to records within the RxCLAIM system, and call tracking notes regarding pharmacy calls received.
File and maintain paper records in an organized manner
Perform daily functions as well as other projects and responsibilities assigned
Qualifications:
Knowledge, Skills and Abilities:
Ability to speak clearly and effectively communicate instructions over the phone Positive attitude, willingness to learn and improve on a daily basis
Excellent organizational skills
Basic typing skills
Basic math and spelling skills, as well as problem-solving skills
Flexible scheduling, including weeknights and weekends
Education and Experience:
Pharmacy Technician or basic understanding of pharmacy benefit designs.
Third Party claims processing experience beneficial or 1- 2 yrs experience in customer service.
-------------------------------------
Account Manager
The Account Manager is a position that performs tasks necessary for the support of the business and technical needs of SXC's clients. This requires developing and maintaining an excellent working relationship with the clients, the Account Management Team and internal departments; in addition to developing an excellent understanding of the industry. The Account Manager provides a leadership role in working with clients to resolve issues in order to maintain and improve their level of customer satisfaction. The Account Manager is adept at the art of client diplomacy. Essential Job functions include:
Use strong industry knowledge to add value to the clients' operation
Maintain an ongoing knowledge of clients' business; as well as their contract with SXC
Provide positive alternatives to complex situations encountered by client and manage expectations
Perform systems analysis to determine source of technical issues, and act as liaison between external clients and internal departments to resolve these issues.
Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
Complete service requests to translate customer needs and requirements for SXC's product support and development teams
Escalate client concerns where appropriate
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces with internal SXC departments
Qualifications:
Exhibit proficiency in executing software programs and utilities specific to SXC's applications
Ability to read, analyze and interpret procedures, general business periodicals and professional journals
Ability to effectively present information and respond to questions from clients, management and technical associates
Ability to write reports, business correspondence and technical specifications
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Good mathematical ability
Experience with various software products
Excellent organizational skills
Excellent verbal and written communication skills
Project management skills
Customer service orientation and relationship management skills
----------------------------------------
Operations Specialist
Responsibilities for this position include monitoring computer operations and communication networks, carrying out a production processing schedule, and responding to issues within the operations center.
Qualifications:
Required Experience:
The position requires excellent communication skills and 1+ years AS/400 or iSeries operational experience. Experience with local area networks and a general familiarity with Office 2000 functions preferred. The position requires that the individual be able to work Friday (22:30 -7:00), Saturday (20:00 - 8:00), Sunday (20:00 - 8:00) and Monday (22:30 - 7:00) night OR Tuesday - Friday (11:00 - 19:30) and Saturday (8:00 - 16:30).
Required Education:
One year certificate from college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
-----------------------------------------------------
Application Developer
Responsibilities:
Designs and implements application system enhancements for SXC's products. Provides second level product support for SXC's AS/400 products.
Prepares time and cost estimates for systems development work.
Considered as a member of the technical staff on large projects with heavy technical emphasis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Functions:
Enhance and maintain SXC's AS/400-based RxCLAIM/RxSERVER application system.
Work with business system analysts and clients to develop system requirements and related documentation.
Work with business system analysts and members of AS/400 development team to develop expert and creative design solutions that meet or exceed requirements.
Uses COBOL/400 and/or Synon/2E to develop computer programs that meet the system requirements and adhere to the design specifications. All programs must conform to SXC's programming standards.
Perform unit, string and system tests that validate the new and changed programs.
Work with business systems analysts and clients to facilitate acceptance testing.
Work with SXC's technical writers to prepare technical and user documentation.
Work with the AS/400 team's Product Support staff to insure that all new and changed objects are assigned to, and included in, a targeted product release.
Provide product and technical support to SXC's clients and other SXC associates.
Research, resolve and respond to unusual problems that have been escalated beyond the Product Support Specialist level.
Improve the efficiency of SXC's development and support processes.
Recommend and develop written standards and procedures.
Attend internal and external training sessions
Perform project administration tasks.
Work with management to establish priorities that are consistent with company goals.
Provide time estimates and establish target dates for application development tasks.
Communicate project status to management and clients on a regular basis.
Control the user's expectations. Do not make promises that cannot be kept; keep promises that have been made.
Additional requirements:
1. This position requires that the individual be available for client emergencies and requests.
2. Travel and short-term out of town assignments may be necessary.
Other duties as assigned.
Qualifications:
Knowledge, Skills and Abilities:
A. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present infor- mation and respond to questions from groups of managers, clients, customers, and the general public.
B. Ability to apply concepts of basic algebra and geometry.
C. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
D. Familiarity with understanding of on-line pharmacy claims processing and reporting systems.
E. Knowledge of pharmacy delivery systems, health care, insurance and/or financial systems.
Education and Experience:
A. Bachelor's degree from four-year college or university; or equivalent combination of education and experience.
B. Three years of Information Systems experience.
C. Two or more years of application programming experience on the IBM AS/400.
1. Sound knowledge of COBOL/400 and CL/400.
2. Experience with Query/400, QM Query and/or SQL
-------------------------------
Manager, RCM Data Analytics
Responsibilities:
The Manager, Information Analysis is responsible for coaching and developing other team members to increase their knowledge of the long-term care industry as well as SXC's data delivery process, applications, and tools.
Manages and directs the data analytics support provided to SXC RCM clients, capitalizing on SXC and Client business and industry knowledge to provide innovative and efficient delivery of actionable information
Manages and validates all phases of the report development process (initial concept to delivery) based on client requests and pro-active leadership, including methodologies, data sources, templates, and supporting documentation
Leads information/reporting projects and/or initiatives using project management methodology, including documentation of project plans, business requirements, testing plans and other support documentation and communicates status to management and clients on a regular basis
Defines user requirements and works with Business Analysts to create specifications for RxTRACK/ShowCase query products or other business intelligence tools
Champions process improvement needs to continually increase operational efficiencies and improve value to clients
Conducts training sessions/workshops with RCM team members and clients to share knowledge of new client requirements and/or system enhancements
Assists in client product implementations
Develops and maintains written standards and procedures for RCM Information Analysis
Communicate with clients via face-to-face meetings, conference calls and written correspondence
Interfaces and communicates with internal SXC teams to foster cohesive working environment responsive to client needs
Travel to client site will be required
Qualifications:
Prefer experience working within the PBM, pharmacy and/or Long Term Care market, with understanding of pharmacy transactions, NCPDP standards, HIPAA regulations.
Strong understanding of database programming languages such as PC SQL and other query products.
Proficiency with business intelligence reporting tools and statistical software
Ability to apply advanced concepts of mathematics and statistics
Ability to define root cause of problems, collect data, establish facts, draw valid conclusions and make defensible decisions in a timely manner.
Ability to effectively present information and respond to questions from clients, management, technical and non-technical associates
Ability to write reports and/or business correspondence and manage deliverables internally and externally
Excellent organizational, communication and analytical skills
Highly motivated, self-directed, team oriented and customer focused
Why would an employer be interested in using a recruiter in today's economy?
Necessity is the mother of invention. The talent pool is broad but is it deep. How aware are you of the talent necessary to survive economically challenging times?
How do you define an economically challenging time?
My thought is this an employer that chooses not to utilize recruiters particularly contingent services during this time lacks vision and necessity.
More later
How do you define an economically challenging time?
My thought is this an employer that chooses not to utilize recruiters particularly contingent services during this time lacks vision and necessity.
More later
Tuesday, February 17, 2009
Out of Work Chicago Launch Party----> Local Networking In Chicago
Go to http://www.outofworkchicago.com
Out-of-Work Chicago Launch Party
Audrey Henderson
Time: February 25, 2009 from 5pm to 9pm
Location: Flatwater 321 North Clark Chicago 60610
The launch party for Out-of-Work Chicago, an online and real-time resource for Chicago area jobseekers. This launch party will kick off the organization's weekly networking / happy hour events. Those who pre-register will have the opportunity to have their credentials to employers before the event. Free admission with pre-registration at the website ( http://www.outofworkchicago.com)
Out-of-Work Chicago Launch Party
Audrey Henderson
Time: February 25, 2009 from 5pm to 9pm
Location: Flatwater 321 North Clark Chicago 60610
The launch party for Out-of-Work Chicago, an online and real-time resource for Chicago area jobseekers. This launch party will kick off the organization's weekly networking / happy hour events. Those who pre-register will have the opportunity to have their credentials to employers before the event. Free admission with pre-registration at the website ( http://www.outofworkchicago.com)
Thursday, February 12, 2009
Passionate people
I am seeking to engage with passionate people that love what they do. There are so many things I would love to share with individuals engaged in the process of hiring additions to their staff. I get the business of recruiting and I love to rise to the challenge of justifying fees associated with "headhunting".
I look for opportunities to engage with people and understand the pain being experienced in the workplace and I aggressively uncover potential candidates with appropriate skills to join organizations.
This economic climate is very challenging for us all. Sometimes "we" collectively have to take a step back and look at the world we are creating. I have been remiss in updating my blog and will attempt to be more consistent.
Think about this, we are all ambassadors in our lifetimes and should strive to improve our circumstance but we should also give back. Assisting in educating and changing mindset is my attempt through this blog.
Passionate people stand out in the crowd. Ignite your passion.
Hot Jobs this week in my world are located in the agricultural public relations arena.
If you possess an interest or experience working in the agricultural arena we should talk.
I look for opportunities to engage with people and understand the pain being experienced in the workplace and I aggressively uncover potential candidates with appropriate skills to join organizations.
This economic climate is very challenging for us all. Sometimes "we" collectively have to take a step back and look at the world we are creating. I have been remiss in updating my blog and will attempt to be more consistent.
Think about this, we are all ambassadors in our lifetimes and should strive to improve our circumstance but we should also give back. Assisting in educating and changing mindset is my attempt through this blog.
Passionate people stand out in the crowd. Ignite your passion.
Hot Jobs this week in my world are located in the agricultural public relations arena.
If you possess an interest or experience working in the agricultural arena we should talk.
Thursday, January 29, 2009
Hot Jobs for the Week of 1/29/09
We are currently looking for interactive advertising agency specialists that are located across the country to work in interactive agencies that cover all industries. Ideal candidates are mid level from Sr AE to Acct Sup/Director level and beyond.
Current opportunities are located in:
Chicago
New York
DC
Des Moines, IA
SF, CA
Candidates should have a solid background in interactive working with:
Banner Ad Campaigns
Email Campaigns
Search (SEO/SEM)
Mobile
Viral
Blogs
Social Media
Website design/development & microsites
Communications skills and client facing skills should be exceptional to build credibility and increase value.
Should be involved with budget management and fiscal responsibility
Hot industries right now are:
Agriculture/Dairy
Healthcare
Consumer Electronics
HiTech
Current opportunities are located in:
Chicago
New York
DC
Des Moines, IA
SF, CA
Candidates should have a solid background in interactive working with:
Banner Ad Campaigns
Email Campaigns
Search (SEO/SEM)
Mobile
Viral
Blogs
Social Media
Website design/development & microsites
Communications skills and client facing skills should be exceptional to build credibility and increase value.
Should be involved with budget management and fiscal responsibility
Hot industries right now are:
Agriculture/Dairy
Healthcare
Consumer Electronics
HiTech
Monday, December 29, 2008
Talent search and the economy
What direction does the economy need to turn to rebound for people that like to work? These are strange days in staffing for organizations.
Tuesday, September 23, 2008
Networking and Such
Networking is an invaluable tool which is fairly neglected in my opinion. Networking is about meeting new people and talking with them about challenges, interesting tidbits and life experiences. It is not necessary about assessing or gauging their ability to be used to move forward your personal initiative but rather educating the other so they can benefit from your knowledge.
All to often as a recruiter, individuals on all sides (recruiters, candidates and to a lesser extent hiring managers) use the term networkng as a catch all phrase which emphasizes "me-ism". Simply stated, how can I use this contact to further my personal mission versus connecting as a professional. At one of my "previous" employers, there was an individual that constantly badgered incoming employees to share their contacts with them. Almost on a daily basis, he would reach out to new and existing employees to overtly extract the information regarding names of contacts people know to "recruit" them. Most left the conversation feeling violated in a not so pleasant way. When I think of the do's and don't of networking, I think of this person as my standard of how NOT to approach this technique.
I prefer to freely share knowledge with others, who are by my standard less egocentric in utilizing networking as a give versus get approach. With this concept as a frame of reference one gains the trust of the individual with which they network and not their disdain.
I will always be open to networking with individuals to assist in their professional development and growth. If you are interested in networking with me, please feel free to connect with me any time.
My knowledge, skills and experience are always "at your service"
Carol
Recruiting the Best Talent
All to often as a recruiter, individuals on all sides (recruiters, candidates and to a lesser extent hiring managers) use the term networkng as a catch all phrase which emphasizes "me-ism". Simply stated, how can I use this contact to further my personal mission versus connecting as a professional. At one of my "previous" employers, there was an individual that constantly badgered incoming employees to share their contacts with them. Almost on a daily basis, he would reach out to new and existing employees to overtly extract the information regarding names of contacts people know to "recruit" them. Most left the conversation feeling violated in a not so pleasant way. When I think of the do's and don't of networking, I think of this person as my standard of how NOT to approach this technique.
I prefer to freely share knowledge with others, who are by my standard less egocentric in utilizing networking as a give versus get approach. With this concept as a frame of reference one gains the trust of the individual with which they network and not their disdain.
I will always be open to networking with individuals to assist in their professional development and growth. If you are interested in networking with me, please feel free to connect with me any time.
My knowledge, skills and experience are always "at your service"
Carol
Recruiting the Best Talent
Friday, August 29, 2008
"AT WILL" Employment
I have been educated in the concept of "AT WILL" employment. As a result, I am currently on the market....so as to provide a snapshot into my knowledge, skills and abilities; I would like to tell you a little bit about my last 3.5 years and highlight some of my accomplishments. Briefly:
I am an experienced technical recruiter (15 years), who has supported both direct placement and contract/interim opportunities. I am interested in assisting organizations which are looking for support and assistance from a solid technical recruiter driven to implement best practices within their recruitment process to streamline processes, identify strong candidates and increase revenue and/or control their recruitment cost.
I would be very interested in speaking with you about your current recruiting opening(s). Over the course of my career, I have been built a strong reputation of being able to take on hard to fill requirements successful which opens the door to GROW key accounts with new customers.
I am very good at building rapport with candidates to extract additional information otherwise neglected to present them in the best possible light to clients. I am self directed and highly motivated. During my tenure at VOLT, I was consistently recognized as one of the top 10 recruiters on the direct placement side and as a result of my personal efforts of generating over $511k in placement fees over the course of 3.5 years. As a result, other recruiters were able to support the accounts and generate additional fees with those accounts. One of the accounts, I personally generated over $200k in revenue and the company (VOLT) was able to grow the account to exceed $1 Million in revenue. At another client, I was able to generate over $175k in revenue for VOLT and assist this client in being able to maintain their staffing numbers in one group and fill several difficult to fill IT competencies. There are several instances where I can cite in which again, VOLT was able to capitalize on my tenacity, resourcefulness and perseverance.
Additionally, I was requested to develop, implement and train incoming recruiters on internet sourcing techniques as well as train, mentor and guide Research Specialists in learning best practices in candidate identification and qualification. I was also a regular presenter on a monthly direct placement conference call to increase the organizational knowledge of internet search techniques. I am not sure where your organization is at in its organizational development but I can definitely assist in adding value.
Another strength I possess is using Applicant Tracking Systems to maximize my efficiency and remain connect to potential candidates. These skills have been honed over the breadth of my career.
I would be open to discussing any opportunity to partner with you and fill your bounties available within your organization and look forward to speaking with you regarding next steps.
Thank you,
Carol Moore
ftnotcontract@gmail.com
Recruiting the Best Talent
I am an experienced technical recruiter (15 years), who has supported both direct placement and contract/interim opportunities. I am interested in assisting organizations which are looking for support and assistance from a solid technical recruiter driven to implement best practices within their recruitment process to streamline processes, identify strong candidates and increase revenue and/or control their recruitment cost.
I would be very interested in speaking with you about your current recruiting opening(s). Over the course of my career, I have been built a strong reputation of being able to take on hard to fill requirements successful which opens the door to GROW key accounts with new customers.
I am very good at building rapport with candidates to extract additional information otherwise neglected to present them in the best possible light to clients. I am self directed and highly motivated. During my tenure at VOLT, I was consistently recognized as one of the top 10 recruiters on the direct placement side and as a result of my personal efforts of generating over $511k in placement fees over the course of 3.5 years. As a result, other recruiters were able to support the accounts and generate additional fees with those accounts. One of the accounts, I personally generated over $200k in revenue and the company (VOLT) was able to grow the account to exceed $1 Million in revenue. At another client, I was able to generate over $175k in revenue for VOLT and assist this client in being able to maintain their staffing numbers in one group and fill several difficult to fill IT competencies. There are several instances where I can cite in which again, VOLT was able to capitalize on my tenacity, resourcefulness and perseverance.
Additionally, I was requested to develop, implement and train incoming recruiters on internet sourcing techniques as well as train, mentor and guide Research Specialists in learning best practices in candidate identification and qualification. I was also a regular presenter on a monthly direct placement conference call to increase the organizational knowledge of internet search techniques. I am not sure where your organization is at in its organizational development but I can definitely assist in adding value.
Another strength I possess is using Applicant Tracking Systems to maximize my efficiency and remain connect to potential candidates. These skills have been honed over the breadth of my career.
I would be open to discussing any opportunity to partner with you and fill your bounties available within your organization and look forward to speaking with you regarding next steps.
Thank you,
Carol Moore
ftnotcontract@gmail.com
Recruiting the Best Talent
Tuesday, April 08, 2008
It's all about you
One of my favorite statements is: "It's all about me!" In this case, it is all about you. How you are perceived and perceive things. Whether you are actively looking for employment or just mildly struggling with the sense that your current career path is not satisfying enough so as to motivate you take inventory of your situation.
How are you being perceived by others? What is your perception of your industry, career path or your abilities? Now ask yourself, are they accurate? Do you work on your faults to turn them into your strengths so you can be considered an asset? Do you consider how you can increase your visibility within an employer or "assume" there is no career growth for you?
Are you professional? Or do you look professional but lack substance? My comments are meant to spur you into action. When will you accept responsibility for your career and act?
Because it is ALL ABOUT YOU!
Monday, March 31, 2008
Recruiting Etiquette-->Remembering the Golden Rule
The golden rule "treat others as you would like to be treated" so simple yet so vastly complex. Here are what I consider the GOLDEN RULES of Recruiting Talent:
- Read the job requirements prior to submitting your resume or bombarding a recruiter or hiring manager with phone calls, emails or impromptu visits. They also have numerous other planned activities which may take precedence. Keep in mind that the person posting the position receives numerous responses and generally reviews them all. The respondents who communicate their abilities the best are the ones which receive the most immediate responses.
- Be polite and professional in your correspondence. This will increase the likelihood of a return call. This encourages and promotes the interest of the other party. All to often there are alternate positions which one can be considered appropriate for your background but if the time is not taken to build and cultivate a relationship that door is never visible to the person that lacks the ability to be considerate and professional in their interactions.
- An individual only has one opportunity to make a first impression. Be clear about your career goals and be able to clearly articulate them. Let your career pitch be about your background, experiences and abilities. The underlying message here is you are confident, mature and eager to show your stuff in a face to face interview. (non verbal cue equals-->I want to work for you!)
- Job searching is only personal when one forget that it is business. Maintain your professionalism and treat others the way you would like to be treated. Don't let your frustration come to the surface by becoming aggressive in your communication. This type of behavior closes the door. If you encounter someone that is not "vibing" with you, shake the experience off and keep looking. The negativity of their aura will follow them not you. Be the bigger person it is truly business.
- Be empathetic to your interviewer be it in person, via email or by phone. A recruiter's job is to source, screen and identify qualified resources capable of being successful in a given role. This is our business. We ask questions, probe for clarity and qualify experience to assess culture fit, aptitude and most importantly attitude. Show your worth by being invested in the conversations and selling the experiences learned through your employment, hobbies, activities and interest. Know you! This type of behavior will get you in the door building your credibility and establishing an interest in learning more about you!
- Develop a rapport and network with those you deem knowledgeable of areas which you seek to be employed. Do your research in interacting with agency recruiters by asking them questions. Do they have multiple opportunities in your field? Do they specialize in filling certain positions? Can you schedule time to meet with them? This relationship should be two way not a closed end loop. Find out their story and become invested. Visit their website and do your research.
- Give the interviewer the information needed to assess your background. Never assume that the other person knows your work history, experience or accomplishments which make you the gem you are for any organization. Be proud of your experience and flaunt it.
Thanks!
I look forward to working with you soon. Drop a line and say, "Hi!" I generally respond in less than 8 business hours. In this case, email is most appropriate.
Carol
ftnotcontract@gmail.com
Recruiting the best talent!
Thursday, February 28, 2008
Recruiting Clients/Clarifying Needs
Recruiting new customers/clients is similar to the recruiting process of candidates with one exception. While recruiting candidates, recruiters generally tend to feel more in control. As a recruiter, I am always comfortable probing for insight with the candidates I am recruiting but the roles are a little reversed when dealing with customers.
Why? Customers/Clients have a tendency to limit their responses much like disengaged candidates. They tend to provide short answers based on their assumption, I should know the "ins" and "outs" of their specific requirements. Beliefs that general is more specific and the own-ness is on the individual providing the service to be all knowing.
The solution? Never to concede that the role of the recruiter has changed one iota. Recruiting candidates and recruiting customers requires the same amount of work and education to determine the underlying information necessary to close the deal. I need to understand the needs of my customer's requirement from a work function, cultural and an organizational impact standpoint so I can effectively source, identify and screen candidates for this individual requirement. Developing a solid relationship with a customer assists me in understanding their individual work ethic and approach to work which allows me to really screen potential candidates.
Sometimes the best customers are not the easiest to discern because they have been burned in the past by the failed relationships with their external agencies supporting their requirements. They tend to be short and curt in their responses because they don't appreciate the service being afforded to them.
Let's reflect on this at a granular level. As a contingent based recruiter, I do not generate revenue unless I make a placement for the order being supported. So, if this is the scenario, I have to identify the best candidates to bring forward to my customer. Although I fill technical positions, often times candidates are disqualified because they lack the soft skills necessary to communicate their abilities. Oddly, the same challenge usually presents itself when qualifying orders with our customer.
Solution: Work on building a better method of communicating with both sides. I see my role as a intermediary, someone that is a conduit for others to connect and network. I enjoy supporting the customers I work with and I also enjoy working with candidates. I don't always succeed with everyone but I take my time and do my part to understand the others need so I can effectively communicate it in performing my work duties.
How would you rate your ability to clarify your need?
Recruiting for you
What motivates you?
Part of my role recruiting technical talent relates to understanding motivations. Did your career choose you or did you choose your career? When speaking with highly skilled professionals, my senses are stimulated as we review the characteristics of their motivations, what influenced their career direction and why this was important?
Individuals that enjoy what they do are much more concerned with the role and how it relates back to their ability to continue growing versus does this job meet my minimum requirements, namely, being able to support the need for food, water, clothing and a place to stay (although, I think most people want to be challenged by their work, this is not a necessity).
I enjoy working with self motivated individuals. On going learning and professional development for self motivated individuals leads to greater job satisfaction; one is capable of managing their ability to aid in the corporate growth and achieve long term objectives related to career progression. It also provides challenge.
Depending on the individual, this may also encompass the ability to achieve the greater good. The ability to address societal issues and affect the masses versus a select group. Believe it or not, individuals working in the private sector in technical roles can and do possess this desire. Sometimes these individuals are so insulated in their roles it can be difficult to reach them directly. Their needs, at this point in time, are proverbially being met.
As a contingency recruiter, I am working with a customer, client or business entity which has an opening which needs to be filled. In a "best in class" employer, one of the first questions a job seeker will need to address for the employer relates to motivation because candidates with the appropriate technical skills can be identified but not necessarily the right motivation. Customers enlist my aid to identify candidates based on this criteria, it relates to my passion and I can appreciate their pain.
Third party contingent direct placement recruiting is more than just a skill match although it may not seem so to on-lookers; employers and candidates require that the individual recruiting is knowledgeable about their field and their customers. Over the course of my career, I have had many successes and probably, equally if not, more situations of failure. The one certainty lies in my ability and willingness to identify the motivating factors essential to make a credible placement which is a win-win for all parties.
So what motivates you at your core as it pertains to employment? Are you willing to take a closer look?
Recruiting the best talent!
Individuals that enjoy what they do are much more concerned with the role and how it relates back to their ability to continue growing versus does this job meet my minimum requirements, namely, being able to support the need for food, water, clothing and a place to stay (although, I think most people want to be challenged by their work, this is not a necessity).
I enjoy working with self motivated individuals. On going learning and professional development for self motivated individuals leads to greater job satisfaction; one is capable of managing their ability to aid in the corporate growth and achieve long term objectives related to career progression. It also provides challenge.
Depending on the individual, this may also encompass the ability to achieve the greater good. The ability to address societal issues and affect the masses versus a select group. Believe it or not, individuals working in the private sector in technical roles can and do possess this desire. Sometimes these individuals are so insulated in their roles it can be difficult to reach them directly. Their needs, at this point in time, are proverbially being met.
As a contingency recruiter, I am working with a customer, client or business entity which has an opening which needs to be filled. In a "best in class" employer, one of the first questions a job seeker will need to address for the employer relates to motivation because candidates with the appropriate technical skills can be identified but not necessarily the right motivation. Customers enlist my aid to identify candidates based on this criteria, it relates to my passion and I can appreciate their pain.
Third party contingent direct placement recruiting is more than just a skill match although it may not seem so to on-lookers; employers and candidates require that the individual recruiting is knowledgeable about their field and their customers. Over the course of my career, I have had many successes and probably, equally if not, more situations of failure. The one certainty lies in my ability and willingness to identify the motivating factors essential to make a credible placement which is a win-win for all parties.
So what motivates you at your core as it pertains to employment? Are you willing to take a closer look?
Recruiting the best talent!
Thursday, February 21, 2008
If you are happy in your current position, what would it take to be happier?
As a recruiter, I generally spend my time speaking with individuals who may or may not be actively involved in a job search. Usually, a common initial comment I am faced with is, "I am pretty happy and not currently looking"; from a recruiters perspective this is a polite brush off. Professional Recruiters are not always seen in a positive light shall we say, so, unless there is a need or a compelling reason to speak with us most people choose not to engage. (What a missed opportunity to become happy!)
I am generally appreciative of the individuals' position but I being a recruiter my natural tendency is to gravitate to thinking just how happy are you in your role and how can I assist in helping you move from being happy to being happier? As I screen candidates on a daily basis, I am looking for strong communication skills. This is quantified as being the ability to articulate the skills necessary to be successful in the workplace. What are the challenges encountered while performing your work? How do you overcome them? Are they overcome-able? What changes have you been able to implement in the workplace that improve the internal processes and how does it affect the work flow in the environment? Are you knowledgeable of the tools that you are working with? Are you organized?
When a person can speak coherently about these things with an underlying passion; I get excited and enthusiasm also pours from my voice because I know I can help. I can also help others unable to quantify their knowledge to this extent. This just takes a little bit more effort on both of our parts to communicate and work to define it.
Being happy at work is a very important component of our lives and working with people that enjoy what they do is also important. I predominately recruit in the technical market for IT professionals. I have also recruited sales, marketing, engineering, field service and human resource professionals. I like to work with passionate people as clients and candidates. Feel free to bookmark my blog and visit regularly.
Cheers, I am out hunting for those that want to be happier professionally.
I am generally appreciative of the individuals' position but I being a recruiter my natural tendency is to gravitate to thinking just how happy are you in your role and how can I assist in helping you move from being happy to being happier? As I screen candidates on a daily basis, I am looking for strong communication skills. This is quantified as being the ability to articulate the skills necessary to be successful in the workplace. What are the challenges encountered while performing your work? How do you overcome them? Are they overcome-able? What changes have you been able to implement in the workplace that improve the internal processes and how does it affect the work flow in the environment? Are you knowledgeable of the tools that you are working with? Are you organized?
When a person can speak coherently about these things with an underlying passion; I get excited and enthusiasm also pours from my voice because I know I can help. I can also help others unable to quantify their knowledge to this extent. This just takes a little bit more effort on both of our parts to communicate and work to define it.
Being happy at work is a very important component of our lives and working with people that enjoy what they do is also important. I predominately recruit in the technical market for IT professionals. I have also recruited sales, marketing, engineering, field service and human resource professionals. I like to work with passionate people as clients and candidates. Feel free to bookmark my blog and visit regularly.
Cheers, I am out hunting for those that want to be happier professionally.
Monday, April 24, 2006
Planning your search strategy
Did you ever really grow up? Or did you hope everything would fall into place professionally? Planning your job search is the most important activity in preparation to position yourself to the companies which are a match for your skill set.
What are your top three skills you provide an employer?
Are you able to quantify your knowledge so your audience can assess your skills?
What is the ideal environment you seek to provide your services?
These are a few of the questions which provide job seekers apprehension. Take the time to prepare yourself by defining your audience and the devising a skill inventory which identifies your abilities. This information is stored in your toolbag ready to WOW your interviewer and peek their interest.
Don't worry this takes time to perfect and rarely do the right words fall from our tongues every time we open our mouths. But if utilized correctly-your audience can see why you are the one they want to employ vs the one they need to employ.
What are your top three skills you provide an employer?
Are you able to quantify your knowledge so your audience can assess your skills?
What is the ideal environment you seek to provide your services?
These are a few of the questions which provide job seekers apprehension. Take the time to prepare yourself by defining your audience and the devising a skill inventory which identifies your abilities. This information is stored in your toolbag ready to WOW your interviewer and peek their interest.
Don't worry this takes time to perfect and rarely do the right words fall from our tongues every time we open our mouths. But if utilized correctly-your audience can see why you are the one they want to employ vs the one they need to employ.
Sunday, February 26, 2006
Are you apprehensive about talking with a recruiter?
If you have ever had to look for a job, you probably have spoken with a recruiter. Most people, as a result, are apprehensive about speaking with recruiters. Is the apprehension appropriate? I would like to help job seekers become more attuned as to how to make this interaction more beneficial and aid you in discovering how to increase your market ability.
- Know what type of role you are looking for
- Be proud of your accomplishments
- Understand what the goal of the conversation should be
Have you ever heard the term, it's an employer's market? Well, it is currently is an employer's market. There are skilled resources available to fit any job within a specific environment. Employers are selective about the candidates interviewed and offered employment.
So a candidate needs to be able to articulate their professional experience, accomplishments and learned knowledge of their discipline. Prepare yourself before you walk into the interview and you can assure yourself a job offer.
Future discussions will be geared toward sharing input about how to drive your search and position yourself for consideration as a viable candidate.
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